Frequently Asked Questions
Hopefully you will find all the answers to any questions you may have here. But if not, please just ask via the contact page and I'll get back to you as soon as possible.
How Soon Will I Receive My Order?
I aim to dispatch all completed ready to wear items as soon as possible. For items in stock on my website it will be within 5 working days, though I aim to send things out quicker whenever I can.
Custom pieces shall obviously take longer, so please do enquire about time frames if you'd like a bespoke piece.
I will send you postal confirmation, and all relevant tracking numbers, once your parcel is on it's way to you.
How Are Items Sent?
UK Postage - Orders over £50 are sent by Royal Mail Special Delivery. Orders under £50 are send by Royal Mail Signed For 2nd Class.
Non UK Postage - All items sent by Royal Mail - International Tracked or Tracked & Signed.
Sending items this way ensures that they reach you swiftly and that they are covered by insurance if anything unfortunate happens to them.
All items are carefully packaged to ensure they reach you in perfect condition.
Import Fees & Taxes
Customers are responsible for all local customs fees / import taxes / etc.
Refunds & Exhanges
I hope you will like your pieces as much as I enjoy creating them.
However, if for any reason they do not meet your expectations please do let me know within 14 days of receiving your items, and if necessary a refund or exchange can be arranged upon their return.
The purchaser is responsible for return postage costs. In order to be tracked and covered by adequate insurance it is recommended that items are returning via Recorded Delivery (items under £50) or Special Delivery (items over £50). Please retain your proof of postage receipt until your refund has been finalised.
Refunds / exchanges cannot applied to items which have been worn or damaged, nor to bespoke items.
I pack items carefully to try and ensure that they reach you safely, but if your item is in any way damaged whilst in transit do let me know so we can try to fix the issue. All items sent by the above recommended postage methods are covered by insurance should anything unfortunate happen.
If you wish to find out more about digital Cookies, my policy is available here.
(I'm also partial to real cookies, both in the baking and consuming, so feel free to chat to me about those too!)