Delivery & Returns
How Quickly Will I Receive My Order?
Ready to wear items will be in the post to you within 1-3 business days, unless otherwise specific in the listing details.
Bespoke, custom or made to order pieces will take longer, with bespoke often requiring 3-5 week turn around. If you need something quickly or for a certain dates please let me know and we can discuss what is possible for you.
I also offer the option to collect your order from my studio, just arrange a time with me when you place your order.
Delivery timeframes depend upon the option you choose and where you are based, see below for more details. Just pop me an email if you're wondering what options are available for your location.
Delays have been occurring during periods of Royal Mail strike action, so please keep this in mind when placing your order.
How Are Items Sent?
Within the UK
Orders are sent via Royal Mail, unless you opt for an alternative carrier or to collect in person.
All orders over £100 are sent by Special Delivery, which should arrive the next working day.
Orders under £100 are sent either by 2nd Class Signed For, or Tracked 48 as standard. These tend to deliver within 2-5 working days, though at times it does take longer. Upgrade options are available for quicker delivery.
Outside of the UK
If you are outside of the UK and your country isn't shown as a shipping option just pop me an email and I'll arrange a quote for you.
International orders are sent by Royal Mail International Tracked or Tracked & Signed, and then passed to your national postage service, unless otherwise specified. Royal Mail aims for delivery within 5-37 working days, and international delays due to postal systems and custom checks can occur, so please do allow ample time for your order to arrive.
Delivery timeframes are estimates based upon the advice by Royal Mail, but delays outside of my control can occur, such as due to local postal carriers or customs processes. Please keep this in mind when you order.
Import Fees, Taxes & Customs Restrictions
The price and fees at checkout are for your item and postage only. All additional import fees, local taxes, customs charges, etc, are the responsibility of the customer, and may be payable in order for to receive your parcel when it arrives.
EU customers - please be aware that since the UK left the EU, local VAT charges will be payable when you receive your order. This won't be charged by us, but will be payable by you at your local rate in order to receive your order from customs or the delivery provider.
Ensuring that items ordered are permitted for import into a country are the responsibility of the customer. As some countries have strict import restrictions please just ask if you need information about materials used in an item. Miss Ava's Millinery is not responsible for ensuring that an item is allowed into a country, or for losses entailed should the customer order something which is banned or restricted, and any subsequent losses or damages.
Refunds & Exchanges
Please do get in touch via email if you have any issues with your order.
If you would like to return your ready-to-wear order for a refund or exchange, please do let me know by email within 14 days of receiving your order. You then have 14 days to post the item/s back, and a refund or exchange will arranged once I have received it back.
All returns / exchanges must be in their original packaging and with labels still attached. Refunds / exchanges cannot applied to items which are missing the original labels, have been worn, are marked with make up or hair products, or damaged in any way. All returns will be checked upon their return and refunds are at the discretion of Miss Ava's Millinery.
The purchaser is responsible for return postage costs. In order to be tracked and covered by adequate insurance it is recommended that items are returning via Royal Mail's Signed For, Tracked, or Special Delivery (depending upon the value of the return), or the international equivalent. If you chose your own delivery service, or are outside of the UK, please ensure your chosen postal service required a signature upon delivery and it is insured for the full value of the item/s being returned. Please retain your proof of postage receipt until your refund has been finalised.
International returns need to be clearly marked as a 'Return' on the parcel and any associated documentation. Any import fees imposted if this is not done will be deducted from your refund.
Refunds will be issued via the same payment method you originally used, and will be actioned with 14 days of the receipt of your returned item. Though please note payment provides may have additional processing times.
Customised and bespoke items are not able to be refunded or exchanged, outside of your statutory rights. Because of this I will do my best to ensure that you are happy with your hat before it's sent, and am able to provide fittings, photos and swatches as required.
If you'd like a swatch for colour matching of any headwear before placing an order just ask if one if available as I'm more than happy to send them out whenever possible.
Issues With Your Order
Please ensure that all items are checked upon receipt. In the event of any issues please email email@example.com within one week of receipt or expected delivery date.
All items are carefully packaged to ensure they reach you in perfect condition. However, if any damage occurs during transit please do take photos of the item and packaging and let me know as soon at it arrives so I can investigate it with the delivery provider.
Any Other Questions?
If there is anything else you'd like to know, just pop Sarah an email on info@MissAvasMillinery.com